Latency issue in US region impacting login, guide delivery and event data processing
Update - Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
Sep 14, 2026 - 12:22 EDT
Update - We are continuing to monitor for any further issues.
Sep 14, 2026 - 12:18 EDT
Monitoring - We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
Sep 14, 2026 - 12:14 EDT
Uptime over the past 90 days. View historical uptime.
US environment (app.pendo.io) Degraded Performance
Pendo UI Operational
API Operational
NPS Operational
NPS Email Operational
Guide Deliverability Operational
Guide Designer Operational
Guide Targeting Operational
Mobile Guides Operational
Resource Center Operational
Analytics - Data Collection Operational
Analytics - Data Processing Degraded Performance
Analytics - Paths and Funnels Operational
Mobile Analytics Operational
Adopt UI Operational
Feedback API Operational
Feedback UI Operational
Listen Operational
Session Replay Operational
Webhooks Operational
Orchestrate Operational
MCP Operational
Other Operational
AU environment (app.au.pendo.io) Operational
Pendo UI Operational
API Operational
NPS Operational
NPS Email Operational
Guide Deliverability Operational
Guide Designer Operational
Guide Targeting Operational
Mobile Guides Operational
Resource Center Operational
Analytics - Data Collection Operational
Analytics - Data Processing Operational
Analytics - Paths and Funnels Operational
Mobile Analytics Operational
Adopt UI Operational
Listen Operational
Session Replay Operational
Webhooks Operational
Orchestrate Operational
MCP Operational
Other Operational
EU environment (app.eu.pendo.io) Operational
Pendo UI Operational
API Operational
NPS Operational
NPS Email Operational
Guide Deliverability Operational
Guide Designer Operational
Guide Targeting Operational
Mobile Guides Operational
Resource Center Operational
Analytics - Data Collection Operational
Analytics - Data Processing Operational
Analytics - Paths and Funnels Operational
Mobile Analytics Operational
Adopt UI Operational
Feedback API Operational
Feedback UI Operational
Listen Operational
Session Replay Operational
Webhooks Operational
Orchestrate Operational
MCP Operational
Other Operational
JPN environment (app.jpn.pendo.io) Operational
Pendo UI Operational
API Operational
NPS Operational
NPS Email Operational
Guide Deliverability Operational
Guide Targeting Operational
Guide Designer Operational
Mobile Guides Operational
Resource Center Operational
Analytics - Data Collection Operational
Analytics - Data Processing Operational
Analytics - Paths and Funnels Operational
Mobile Analytics Operational
Adopt UI Operational
Listen Operational
Session Replay Operational
Webhooks Operational
Orchestrate Operational
MCP Operational
Other Operational
US1 environment (us1.app.pendo.io) Operational
Pendo UI Operational
API Operational
NPS Operational
NPS Email Operational
Guide Deliverability Operational
Guide Designer Operational
Guide Targeting Operational
Mobile Guides Operational
Resource Center Operational
Analytics - Data Collection Operational
Analytics - Data Processing Operational
Analytics - Paths and Funnels Operational
Mobile Analytics Operational
Adopt UI Operational
Feedback API Operational
Feedback UI Operational
Listen Operational
Session Replay Operational
Webhooks Operational
Orchestrate Operational
MCP Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 14, 2026

Unresolved incident: Latency issue in US region impacting login, guide delivery and event data processing.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Intermittent sign out issue
Resolved - We have investigated the issue and consider this incident resolved.
Sep 2, 12:45 EDT
Investigating - We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.

If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.
Sep 2, 11:48 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

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