At this point we believe the incident is completely resolved. Data has effectively processed and should be reflected appropriately in the Pendo application. Should any further issues be seen, please contact Technical Success.
Feb 21, 18:34 EST
We continue to monitor our application as Guide Targeting fully recovers from the incident this morning. We are seeing entirely successful guide deliverability across all customers. Analytic information may be slower than expected for some customers as we work to ensure the application processes all data from today successfully. We will mark the incident resolved once we believe all data is fully caught up and displaying properly.
Feb 21, 15:06 EST
We are continuing to monitor for any further issues with guide display - and working to ensure our adjustments are holding before calling the incident fully resolved. We will provide an update as soon as we have additional information or are able to mark the incident fully resolved.
Feb 21, 12:28 EST
We have made adjustments that have resulted in guides now being delivered reliably. We are continuing to monitor the application to ensure the resolution holds. We will mark this incident resolved once we are confident the application is performing normally.
Feb 21, 10:39 EST
We continue to work to resolve issues that we are seeing with guide deliverability. We will be sure to provide additional insight and information as it becomes available.
Feb 21, 10:17 EST
Our engineering team has identified the cause of the issue and is working to identify and apply a fix. At this time, Pendo's web application should be up and accessible. We are still working to fully resolve guide deliverability issues. We will provide an update to this page as soon as additional information becomes available.
Feb 21, 09:44 EST
We have received reports from customers and are able to reproduce issues accessing the Pendo web application. Along with this behavior, we are also noticing a degraded performance with guide deliverability. Our engineering team is aware and working to resolve the issues as soon as possible. We will provide updates as soon as new information is available.
Feb 21, 09:24 EST