Salesforce Integration Degradation Continues
Monitoring - We deployed the fix and will continue to monitor to ensure it resolves the initial issue.
May 28, 2026 - 14:29 EDT
Identified - We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.
May 28, 2026 - 13:29 EDT
Investigating - We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).

Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
May 28, 2026 - 10:41 EDT
Uptime over the past 90 days. View historical uptime.
US environment (app.pendo.io) Operational
90 days ago
99.84 % uptime
Today
Pendo UI Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
NPS Operational
90 days ago
100.0 % uptime
Today
NPS Email Operational
90 days ago
100.0 % uptime
Today
Guide Deliverability Operational
90 days ago
100.0 % uptime
Today
Guide Designer Operational
90 days ago
100.0 % uptime
Today
Guide Targeting Operational
90 days ago
100.0 % uptime
Today
Mobile Guides Operational
90 days ago
100.0 % uptime
Today
Resource Center Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Collection Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Processing Operational
90 days ago
100.0 % uptime
Today
Analytics - Paths and Funnels Operational
90 days ago
100.0 % uptime
Today
Mobile Analytics Operational
90 days ago
100.0 % uptime
Today
Adopt UI Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
97.43 % uptime
Today
Feedback API Operational
90 days ago
100.0 % uptime
Today
Feedback UI Operational
90 days ago
100.0 % uptime
Today
AU environment (app.au.pendo.io) Operational
90 days ago
99.82 % uptime
Today
Pendo UI Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
NPS Operational
90 days ago
100.0 % uptime
Today
NPS Email Operational
90 days ago
100.0 % uptime
Today
Guide Deliverability Operational
90 days ago
100.0 % uptime
Today
Guide Designer Operational
90 days ago
100.0 % uptime
Today
Guide Targeting Operational
90 days ago
100.0 % uptime
Today
Mobile Guides Operational
90 days ago
100.0 % uptime
Today
Resource Center Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Collection Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Processing Operational
90 days ago
100.0 % uptime
Today
Analytics - Paths and Funnels Operational
90 days ago
100.0 % uptime
Today
Mobile Analytics Operational
90 days ago
100.0 % uptime
Today
Adopt UI Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
97.43 % uptime
Today
EU environment (app.eu.pendo.io) Operational
90 days ago
99.84 % uptime
Today
Pendo UI Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
NPS Operational
90 days ago
100.0 % uptime
Today
NPS Email Operational
90 days ago
100.0 % uptime
Today
Guide Deliverability Operational
90 days ago
100.0 % uptime
Today
Guide Designer Operational
90 days ago
100.0 % uptime
Today
Guide Targeting Operational
90 days ago
100.0 % uptime
Today
Mobile Guides Operational
90 days ago
100.0 % uptime
Today
Resource Center Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Collection Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Processing Operational
90 days ago
100.0 % uptime
Today
Analytics - Paths and Funnels Operational
90 days ago
100.0 % uptime
Today
Mobile Analytics Operational
90 days ago
100.0 % uptime
Today
Adopt UI Operational
90 days ago
100.0 % uptime
Today
Feedback API Operational
90 days ago
100.0 % uptime
Today
Feedback UI Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
97.44 % uptime
Today
JPN environment (app.jpn.pendo.io) Operational
90 days ago
99.82 % uptime
Today
Pendo UI Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
NPS Operational
90 days ago
100.0 % uptime
Today
NPS Email Operational
90 days ago
100.0 % uptime
Today
Guide Deliverability Operational
90 days ago
100.0 % uptime
Today
Guide Targeting Operational
90 days ago
100.0 % uptime
Today
Guide Designer Operational
90 days ago
100.0 % uptime
Today
Mobile Guides Operational
90 days ago
100.0 % uptime
Today
Resource Center Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Collection Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Processing Operational
90 days ago
100.0 % uptime
Today
Analytics - Paths and Funnels Operational
90 days ago
100.0 % uptime
Today
Mobile Analytics Operational
90 days ago
100.0 % uptime
Today
Adopt UI Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
97.43 % uptime
Today
US1 environment (us1.app.pendo.io) Operational
90 days ago
99.87 % uptime
Today
Pendo UI Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
NPS Operational
90 days ago
100.0 % uptime
Today
NPS Email Operational
90 days ago
100.0 % uptime
Today
Guide Deliverability Operational
90 days ago
99.96 % uptime
Today
Guide Designer Operational
90 days ago
100.0 % uptime
Today
Guide Targeting Operational
90 days ago
100.0 % uptime
Today
Mobile Guides Operational
90 days ago
100.0 % uptime
Today
Resource Center Operational
90 days ago
100.0 % uptime
Today
Resource Center Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Collection Operational
90 days ago
100.0 % uptime
Today
Analytics - Data Processing Operational
90 days ago
100.0 % uptime
Today
Analytics - Paths and Funnels Operational
90 days ago
100.0 % uptime
Today
Analytics - Paths and Funnels Operational
90 days ago
100.0 % uptime
Today
Mobile Analytics Operational
90 days ago
100.0 % uptime
Today
Adopt UI Operational
90 days ago
100.0 % uptime
Today
Adopt UI Operational
90 days ago
100.0 % uptime
Today
Feedback API Operational
90 days ago
100.0 % uptime
Today
Feedback UI Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
97.43 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 29, 2026
Pendo Academy Currently Inaccessible
Resolved - This incident has been resolved and Pendo Academy should be accessible across all regions now.
May 29, 11:32 EDT
Investigating - Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials.
Our teams are currently investigating the root cause.
May 29, 08:40 EDT
May 28, 2026
Agent Analytics Data Processing Delay – EU Region Only
Resolved - This issue is now formally resolved.
May 28, 20:16 EDT
Monitoring - We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
May 28, 18:21 EDT
Investigating - We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
May 28, 17:34 EDT
May 27, 2026
Salesforce Integration Degraded
Resolved - This incident has been resolved.
May 27, 19:33 EDT
Monitoring - We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually.

To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume.

For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo

If you continue to experience issues after re-authenticating, please reach out to our support team.
May 27, 17:55 EDT
Update - We are working currently to roll out a hotfix to mitigate this issue.
May 27, 13:45 EDT
Identified - We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).

Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
May 27, 11:56 EDT
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Incident: Listen Email Notifications Temporarily Unavailable
Resolved - This incident has been resolved.
May 22, 01:00 EDT
Update - We are continuing to work on a fix for this issue.
May 19, 10:08 EDT
Update - We are continuing to work towards a resolution. We will continue to provide updates as they become available.
May 19, 09:51 EDT
Update - We are continuing to work on a fix for this issue.
May 19, 06:39 EDT
Identified - We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.
May 19, 06:24 EDT
May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026
Guide Delivery Outage - US1 Region
Resolved - This incident has now been fully resolved.
May 19, 15:06 EDT
Monitoring - Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
May 19, 13:33 EDT
Update - We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
May 19, 13:27 EDT
Investigating - We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
May 19, 12:50 EDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

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