Resolved -
This incident has been resolved.
May 19, 06:51 EDT
Investigating -
On Saturday May 17, around 8pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo.
Resolved -
This incident has been fully resolved.
May 14, 13:21 EDT
Monitoring -
The issue has been identified and a fix has been implemented and our bot is fully operational. We will continue to monitor the issue with our vendor to ensure full functionality.
May 14, 11:06 EDT
Investigating -
On Tuesday May 13, around 6pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo.
As of 8:45am ET, Pendo reinstated our Support ticket form within the Resource Center. We are working with our vendor to fix this issue as soon as possible.