Guide Deployment Impacted

Incident Report for Pendo

Resolved

The incident has been resolved and guides are deploying as expected.

Posted May 12, 2022 - 17:48 EDT

Monitoring

We are aware of an impact to our guide delivery service. This is causing some guides to fail to be delivered to visitors, even when eligible. We are actively deploying a fix to our code that will remediate the issue.

Posted May 12, 2022 - 16:57 EDT

This incident affected: Guides (NPS, NPS Email, Guide Deliverability, Guide Designer, Guide Targeting, Mobile Guides, Resource Center).