We have successfully reverted the code causing the issue and are monitoring the issue.
Posted May 13, 2026 - 15:28 EDT
Identified
We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.
Posted May 13, 2026 - 14:37 EDT
Update
We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.
Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.
Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.
Posted May 13, 2026 - 12:06 EDT
Update
We are continuing to investigate this issue.
Posted May 13, 2026 - 10:18 EDT
Investigating
We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.
Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.
Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.
Posted May 13, 2026 - 09:29 EDT
This incident affected: AU environment (app.au.pendo.io) (Guide Designer), EU environment (app.eu.pendo.io) (Guide Designer), US1 environment (us1.app.pendo.io) (Guide Designer), US environment (app.pendo.io) (Guide Designer), and JPN environment (app.jpn.pendo.io) (Guide Designer).