Application outage

Incident Report for Pendo

Resolved

The issue with Google Cloud Platform has been resolved. Event processing has been caught up for the affected time period.

Posted Jun 03, 2019 - 02:52 EDT

Update

The Google incident ( https://status.cloud.google.com/incident/cloud-networking/19009 for more detail) appears resolved for us, and we are beginning to catch up on event processing for the affected time period.

Posted Jun 02, 2019 - 19:16 EDT

Monitoring

At this time, our systems appear to be functioning properly. Some analytics data will be delayed for events received over the past two hours. We are still awaiting confirmation that the issue with underlying infrastructure is completely resolved.

Posted Jun 02, 2019 - 16:40 EDT

Investigating

Several Pendo services are currently down due to an outage in underlying Google infrastructure. We will provide updates as we have more information

Posted Jun 02, 2019 - 14:45 EDT

This incident affected: Analytics (Data Collection, Mobile Analytics) and Pendo UI, API.