Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.
Posted Jun 12, 2025 - 16:33 EDT
Identified
Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.
Posted Jun 12, 2025 - 16:00 EDT
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 14:53 EDT
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 14:43 EDT
Investigating
There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
Posted Jun 12, 2025 - 14:25 EDT
This incident affects: Analytics (Data Collection, Data Processing, Paths and Funnels, Mobile Analytics), Pendo UI, API, Adopt UI, Guides (NPS, NPS Email, Guide Deliverability, Guide Designer, Guide Targeting, Mobile Guides, Resource Center), and Feedback (Feedback API, Feedback UI).