Issue with mobile iOS application crashes

Incident Report for Pendo

Resolved

We currently have a workaround for this issue.

Pushing a new application update with the current iOS SDK will resolve any related crashes.

We will release a new iOS SDK tomorrow with a fix to the root issue. Please contact help@pendo.io for details about the new version. We will also be contacting those that we know had been affected.

Posted Dec 18, 2018 - 16:36 EST

Update

We currently have an updated iOS SDK version in testing for this issue.

Posted Dec 18, 2018 - 14:22 EST

Identified

Pendo had begun receiving reports of several iOS application crashes. Our team has identified the root issue and is currently deploying a fix.

Posted Dec 18, 2018 - 11:11 EST

This incident affected: US environment (app.pendo.io) (Mobile Analytics).