Agent Analytics Data Processing Delay – EU Region Only

Incident Report for Pendo

Resolved

This issue is now formally resolved.

Posted May 28, 2026 - 20:16 EDT

Monitoring

We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.

Posted May 28, 2026 - 18:21 EDT

Investigating

We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.

Posted May 28, 2026 - 17:34 EDT

This incident affected: EU environment (app.eu.pendo.io) (Other).