Pendo Guides Failing to Display

Incident Report for Pendo

Resolved

The issue has been resolved.
Posted Mar 07, 2023 - 18:25 EST

Update

The hotfix to address this issue has been deployed. We are currently monitoring guide traffic to ensure that guides are back to full operation.
Posted Mar 07, 2023 - 18:07 EST

Update

We are continuing to monitor for any further issues.
Posted Mar 07, 2023 - 18:06 EST

Monitoring

The hotfix to address this issue has been deployed. We are currently monitoring guide traffic to ensure that guides are back to full operation.
Posted Mar 07, 2023 - 18:06 EST

Identified

The issue has been identified and a fix is being deployed now. This page will update again when the fix has been fully deployed.
Posted Mar 07, 2023 - 17:55 EST

Investigating

We are currently investigating an issue where Pendo guides are failing to load for some customers.
Posted Mar 07, 2023 - 17:19 EST
This incident affected: Guides (NPS, NPS Email, Guide Deliverability, Guide Designer, Guide Targeting, Mobile Guides, Resource Center).