Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)

Incident Report for Pendo

Resolved

Pendo has has confirmed that the issue, present in Edge V130, was resolved in Microsoft's latest Edge browser release, V130.0.2849.56.

Please note: In order to resolve the issue, you must update from Edge V130 to the latest release V130.0.2849.56.

You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues

Posted Oct 25, 2024 - 12:02 EDT

Monitoring

Pendo has received an update from Microsoft that they implemented a fix in their newest release. The issue, present in Edge V130, prevented extensions using managed storage from functioning when the end user was using Microsoft Windows OS. This was resolved in their latest release, V130.0.2849.56.

Pendo will continue to monitor the issue to ensure functionality has fully returned. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues

Posted Oct 24, 2024 - 19:07 EDT

Identified

Pendo team is aware of an issue in the latest version of the Microsoft Edge Browser (V130) preventing extensions using managed storage from functioning when the end user is using the Microsoft Windows OS. We have notified Microsoft.

To avoid any impact, we would recommend either not updating to V130 of the Edge browser, or if you are able to do so, rolling back to the previous stable version.

Note: This issue is specific to our Pendo for Employees (P4E) product.

Posted Oct 22, 2024 - 11:17 EDT