Guide Latency Issues: CNAME Customers Only

Incident Report for Pendo

Resolved

This incident has been resolved.
Posted Oct 05, 2023 - 16:27 EDT

Monitoring

Issue has been identified and monitoring the situation.
Posted Oct 05, 2023 - 13:41 EDT

Update

We are continuing to investigate this issue.
Posted Oct 05, 2023 - 11:01 EDT

Investigating

We are currently investigating some guide latency impacting CNAME customers. Potential issues serving guides to end users.

Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.
Posted Oct 05, 2023 - 10:55 EDT
This incident affected: Guides (Guide Deliverability, Guide Targeting).