Event Processing Delayed in US environment

Incident Report for Pendo

Resolved

This incident has been resolved.

Posted Apr 14, 2026 - 02:39 EDT

Update

The issue causing delays in event processing has been fully resolved.

Posted Apr 13, 2026 - 22:45 EDT

Identified

The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.

Posted Apr 13, 2026 - 19:16 EDT

Investigating

We are currently investigating an issue where event processing is delayed for a subset of customers.

Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service.

We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

Posted Apr 13, 2026 - 17:31 EDT

This incident affected: US environment (app.pendo.io) (Analytics - Data Processing).