Help Center Contents Failing to Load

Incident Report for Pendo

Resolved

This incident has been resolved.

Posted Jan 14, 2022 - 21:39 EST

Monitoring

We have deployed a fix, and are monitoring to ensure there are no additional issues.

Posted Jan 14, 2022 - 17:25 EST

Update

We are continuing to work on a resolution to the issue with Help Center returning blank content.

As soon as we have additional information or timeline for a fix, we will provide an update here.

Posted Jan 14, 2022 - 16:39 EST

Identified

We have identified the source of the issue, and are taking steps to correct.

Posted Jan 14, 2022 - 16:36 EST

Investigating

Users have reported some third party Help Centers are returning blank contents from the Resource Center. We are currently investigating the source of the behavior.

Posted Jan 14, 2022 - 14:44 EST

This incident affected: Guides (Resource Center).