Pairing in Mobile is Not Functional

Incident Report for Pendo

Resolved

This incident has been resolved.
Posted Oct 01, 2026 - 04:16 EDT

Investigating

We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
Posted Oct 01, 2026 - 02:29 EDT
This incident affected: US environment (app.pendo.io) (Mobile Guides), AU environment (app.au.pendo.io) (Mobile Guides), EU environment (app.eu.pendo.io) (Mobile Guides), JPN environment (app.jpn.pendo.io) (Mobile Guides), and US1 environment (us1.app.pendo.io) (Mobile Guides).
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