Some Customers Unable to Connect to Pendo MCP

Incident Report for Pendo

Resolved

This incident has been resolved.

Posted Oct 02, 2026 - 05:19 EDT

Update

We are continuing to investigate the cause of this disruption.

Posted Oct 01, 2026 - 17:56 EDT

Investigating

Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption.

Existing MCP connections will continue to work until session expiration.

Posted Oct 01, 2026 - 16:49 EDT

This incident affected: US environment (app.pendo.io) (MCP) and EU environment (app.eu.pendo.io) (MCP).