Known infrastructure issue causing dropped events in Pendo

Incident Report for Pendo

Resolved

This incident has been resolved.

Posted Jan 10, 2025 - 13:25 EST

Monitoring

From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider.

During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures.

All data except server-side track events and session replay events during that time frame are being recovered.

We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.

Posted Jan 08, 2025 - 10:45 EST

This incident affected: Analytics (Data Collection, Data Processing, Mobile Analytics), API, and Guides (Guide Targeting).