Degradation of Account and Visitor Reports

Incident Report for Pendo

Resolved

This incident has been resolved.
Posted Nov 04, 2026 - 11:02 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2026 - 10:00 EST

Investigating

We are investigating a disruption affecting Account and Visitor reports. Customers may experience reports that fail to load, and the Events table on the Account and Visitor Overview pages may also be affected.

Our team is actively investigating to determine the scope and cause. We will provide an update as more information becomes available.
Posted Nov 04, 2026 - 09:50 EST
This incident affected: US environment (app.pendo.io) (Pendo UI), EU environment (app.eu.pendo.io) (Pendo UI), US1 environment (us1.app.pendo.io) (Pendo UI), AU environment (app.au.pendo.io) (Pendo UI), and JPN environment (app.jpn.pendo.io) (Pendo UI).
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