The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.
Posted May 08, 2026 - 15:09 EDT
Monitoring
We have successfully rolled back and are now monitoring the issue.
Posted May 08, 2026 - 14:24 EDT
Identified
Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.
Posted May 08, 2026 - 13:58 EDT
Investigating
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
Posted May 08, 2026 - 13:05 EDT
This incident affected: AU environment (app.au.pendo.io) (Other), JPN environment (app.jpn.pendo.io) (Other), US environment (app.pendo.io) (Other), EU environment (app.eu.pendo.io) (Other), and US1 environment (us1.app.pendo.io) (Other).