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We are continuing to monitor for any further issues.","created_at":"2026-09-21T17:16:37.973-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T17:16:37.973-04:00","display_at":"2026-09-21T17:16:37.973-04:00","deliver_notifications":false,"tweet_id":null,"id":"qsstdw58ggg2","incident_id":"wmjhj10mqw7r","custom_tweet":null,"affected_components":[{"code":"mylpyxwl4wmd","name":"US environment (app.pendo.io) - Guide Targeting","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.","created_at":"2026-09-21T16:54:54.339-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T16:54:54.339-04:00","display_at":"2026-09-21T16:54:54.339-04:00","deliver_notifications":false,"tweet_id":null,"id":"dbk65258tczc","incident_id":"wmjhj10mqw7r","custom_tweet":null,"affected_components":[{"code":"mylpyxwl4wmd","name":"US environment (app.pendo.io) - Guide Targeting","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Guide Targeting","created_at":"2020-01-13T14:23:12.278-05:00","updated_at":"2026-09-21T17:16:37.943-04:00","position":7,"description":null,"showcase":true,"start_date":null,"id":"mylpyxwl4wmd","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"}]},{"name":"Latency issue in US region impacting login, guide delivery and event data processing","status":"resolved","created_at":"2026-09-14T12:14:18.163-04:00","updated_at":"2026-09-14T16:05:04.149-04:00","monitoring_at":"2026-09-14T12:14:18.314-04:00","resolved_at":"2026-09-14T16:05:04.135-04:00","impact":"major","shortlink":"https://stspg.io/fhjgsg7f7wy1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-14T12:14:18.148-04:00","reminder_intervals":null,"id":"x3x5kkyyzp04","page_id":"qxvy69hcwh22","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-14T16:05:04.135-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T16:05:04.135-04:00","display_at":"2026-09-14T16:05:04.135-04:00","deliver_notifications":false,"tweet_id":null,"id":"656yv1m8vhg3","incident_id":"x3x5kkyyzp04","custom_tweet":null,"affected_components":[{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"operational","new_status":"operational"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"4jzxsrr29zxl","name":"US environment (app.pendo.io) - Mobile Guides","old_status":"operational","new_status":"operational"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"degraded_performance","new_status":"operational"},{"code":"n5n48blz06sf","name":"US environment (app.pendo.io) - Mobile Analytics","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.","created_at":"2026-09-14T12:22:30.419-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T12:22:30.419-04:00","display_at":"2026-09-14T12:22:30.419-04:00","deliver_notifications":false,"tweet_id":null,"id":"14cjzn603hts","incident_id":"x3x5kkyyzp04","custom_tweet":null,"affected_components":[{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"degraded_performance","new_status":"operational"},{"code":"4jzxsrr29zxl","name":"US environment (app.pendo.io) - Mobile Guides","old_status":"degraded_performance","new_status":"operational"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n5n48blz06sf","name":"US environment (app.pendo.io) - Mobile Analytics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-09-14T12:18:29.082-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T12:18:29.082-04:00","display_at":"2026-09-14T12:18:29.082-04:00","deliver_notifications":false,"tweet_id":null,"id":"dhvkt2l4wsdz","incident_id":"x3x5kkyyzp04","custom_tweet":null,"affected_components":[{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4jzxsrr29zxl","name":"US environment (app.pendo.io) - Mobile Guides","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n5n48blz06sf","name":"US environment (app.pendo.io) - Mobile Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.","created_at":"2026-09-14T12:14:18.314-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T12:14:18.314-04:00","display_at":"2026-09-14T12:14:18.314-04:00","deliver_notifications":true,"tweet_id":null,"id":"tb423rqhvp7s","incident_id":"x3x5kkyyzp04","custom_tweet":null,"affected_components":[{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"degraded_performance"},{"code":"4jzxsrr29zxl","name":"US environment (app.pendo.io) - Mobile Guides","old_status":"operational","new_status":"degraded_performance"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"operational","new_status":"degraded_performance"},{"code":"n5n48blz06sf","name":"US environment (app.pendo.io) - Mobile Analytics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pendo UI","created_at":"2017-09-01T08:50:39.845-04:00","updated_at":"2026-09-14T12:22:30.317-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"2hrcrq3zp1mj","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Guide Deliverability","created_at":"2020-01-13T14:22:45.018-05:00","updated_at":"2026-09-14T12:22:30.338-04:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"9b6z5qjsjy4r","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Mobile Guides","created_at":"2020-01-13T14:23:59.182-05:00","updated_at":"2026-10-01T04:16:53.947-04:00","position":8,"description":null,"showcase":true,"start_date":null,"id":"4jzxsrr29zxl","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Analytics - Data Processing","created_at":"2020-01-13T14:24:44.296-05:00","updated_at":"2026-09-14T16:05:04.107-04:00","position":11,"description":null,"showcase":true,"start_date":null,"id":"jz1tv4xm9pry","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Mobile Analytics","created_at":"2018-12-18T10:47:21.176-05:00","updated_at":"2026-09-14T12:22:30.377-04:00","position":13,"description":null,"showcase":true,"start_date":null,"id":"n5n48blz06sf","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"}]},{"name":"Intermittent sign out issue","status":"resolved","created_at":"2026-09-02T11:48:42.594-04:00","updated_at":"2026-09-02T12:45:05.774-04:00","monitoring_at":null,"resolved_at":"2026-09-02T12:45:05.756-04:00","impact":"minor","shortlink":"https://stspg.io/vg5zlyycfgz4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-02T11:48:42.575-04:00","reminder_intervals":null,"id":"7qzs7jdx2ktp","page_id":"qxvy69hcwh22","incident_updates":[{"status":"resolved","body":"We have investigated the issue and consider this incident resolved.","created_at":"2026-09-02T12:45:05.756-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T12:45:05.756-04:00","display_at":"2026-09-02T12:45:05.756-04:00","deliver_notifications":false,"tweet_id":null,"id":"r5fns5hbtw0z","incident_id":"7qzs7jdx2ktp","custom_tweet":null,"affected_components":[{"code":"ltgm4sm2k9q8","name":"EU environment (app.eu.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"32nrgwkrdrv1","name":"US1 environment (us1.app.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"wvl9qrxg5bq7","name":"AU environment (app.au.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"0rsyb1r3xgjs","name":"JPN environment (app.jpn.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.\n\nIf you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.","created_at":"2026-09-02T11:48:42.729-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T11:48:42.729-04:00","display_at":"2026-09-02T11:48:42.729-04:00","deliver_notifications":false,"tweet_id":null,"id":"r50zxdvgfjw0","incident_id":"7qzs7jdx2ktp","custom_tweet":null,"affected_components":[{"code":"ltgm4sm2k9q8","name":"EU environment (app.eu.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"32nrgwkrdrv1","name":"US1 environment (us1.app.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"wvl9qrxg5bq7","name":"AU environment (app.au.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"0rsyb1r3xgjs","name":"JPN environment (app.jpn.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pendo UI","created_at":"2017-09-01T08:50:39.845-04:00","updated_at":"2026-09-14T12:22:30.317-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"2hrcrq3zp1mj","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Pendo UI","created_at":"2025-08-08T13:31:08.132-04:00","updated_at":"2026-09-02T12:45:05.688-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"ltgm4sm2k9q8","page_id":"qxvy69hcwh22","group_id":"tkvbt34knqv3"},{"status":"operational","name":"Pendo UI","created_at":"2025-08-08T13:40:24.560-04:00","updated_at":"2026-09-02T12:45:05.701-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-08-01T00:00:00.000-04:00","id":"32nrgwkrdrv1","page_id":"qxvy69hcwh22","group_id":"p9q19ttz01vx"},{"status":"operational","name":"Pendo UI","created_at":"2025-08-08T13:40:59.002-04:00","updated_at":"2026-09-02T12:45:05.713-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"wvl9qrxg5bq7","page_id":"qxvy69hcwh22","group_id":"jytmyhqlt514"},{"status":"operational","name":"Pendo UI","created_at":"2025-08-08T13:41:33.819-04:00","updated_at":"2026-09-02T12:45:05.726-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"0rsyb1r3xgjs","page_id":"qxvy69hcwh22","group_id":"mgl3pvkdxhyq"}]},{"name":"Error thrown in continuing Leo conversations","status":"resolved","created_at":"2026-07-27T10:48:04.520-04:00","updated_at":"2026-07-27T11:25:00.937-04:00","monitoring_at":"2026-07-27T11:06:50.721-04:00","resolved_at":"2026-07-27T11:25:00.916-04:00","impact":"minor","shortlink":"https://stspg.io/8f664rqkh744","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-27T10:48:04.499-04:00","reminder_intervals":null,"id":"3slx669g0kxq","page_id":"qxvy69hcwh22","incident_updates":[{"status":"resolved","body":"This incident is resolved.","created_at":"2026-07-27T11:25:00.916-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T11:25:00.916-04:00","display_at":"2026-07-27T11:25:00.916-04:00","deliver_notifications":false,"tweet_id":null,"id":"j7kcmv9nhrl5","incident_id":"3slx669g0kxq","custom_tweet":null,"affected_components":[{"code":"ltgm4sm2k9q8","name":"EU environment (app.eu.pendo.io) - Pendo UI","old_status":"operational","new_status":"operational"},{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"operational","new_status":"operational"},{"code":"32nrgwkrdrv1","name":"US1 environment (us1.app.pendo.io) - Pendo UI","old_status":"operational","new_status":"operational"},{"code":"0rsyb1r3xgjs","name":"JPN environment (app.jpn.pendo.io) - Pendo UI","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have tested and deployed a fix and the issue with continuing conversations in Leo should be resolved. We will continue to monitor the fix for a period of time before resolving the issue.","created_at":"2026-07-27T11:06:50.721-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T11:06:50.721-04:00","display_at":"2026-07-27T11:06:50.721-04:00","deliver_notifications":false,"tweet_id":null,"id":"z7m86vth9xm1","incident_id":"3slx669g0kxq","custom_tweet":null,"affected_components":[{"code":"ltgm4sm2k9q8","name":"EU environment (app.eu.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"32nrgwkrdrv1","name":"US1 environment (us1.app.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"},{"code":"0rsyb1r3xgjs","name":"JPN environment (app.jpn.pendo.io) - Pendo UI","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.","created_at":"2026-07-27T10:48:04.664-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T10:48:04.664-04:00","display_at":"2026-07-27T10:48:04.664-04:00","deliver_notifications":false,"tweet_id":null,"id":"6lc26xsjv5yj","incident_id":"3slx669g0kxq","custom_tweet":null,"affected_components":[{"code":"ltgm4sm2k9q8","name":"EU environment (app.eu.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"2hrcrq3zp1mj","name":"US environment (app.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"32nrgwkrdrv1","name":"US1 environment (us1.app.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"},{"code":"0rsyb1r3xgjs","name":"JPN environment (app.jpn.pendo.io) - Pendo UI","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pendo UI","created_at":"2017-09-01T08:50:39.845-04:00","updated_at":"2026-09-14T12:22:30.317-04:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"2hrcrq3zp1mj","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Pendo UI","created_at":"2025-08-08T13:31:08.132-04:00","updated_at":"2026-09-02T12:45:05.688-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"ltgm4sm2k9q8","page_id":"qxvy69hcwh22","group_id":"tkvbt34knqv3"},{"status":"operational","name":"Pendo UI","created_at":"2025-08-08T13:40:24.560-04:00","updated_at":"2026-09-02T12:45:05.701-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-08-01T00:00:00.000-04:00","id":"32nrgwkrdrv1","page_id":"qxvy69hcwh22","group_id":"p9q19ttz01vx"},{"status":"operational","name":"Pendo UI","created_at":"2025-08-08T13:41:33.819-04:00","updated_at":"2026-09-02T12:45:05.726-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"0rsyb1r3xgjs","page_id":"qxvy69hcwh22","group_id":"mgl3pvkdxhyq"}]},{"name":"Guide display disruption affecting the beta Web SDK","status":"resolved","created_at":"2026-07-14T08:25:53.000-04:00","updated_at":"2026-07-14T11:53:17.464-04:00","monitoring_at":"2026-07-14T10:14:45.701-04:00","resolved_at":"2026-07-14T11:53:17.446-04:00","impact":"none","shortlink":"https://stspg.io/6n24yp0ybgxf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-14T08:25:53.000-04:00","reminder_intervals":null,"id":"9gh1ndqh54zh","page_id":"qxvy69hcwh22","incident_updates":[{"status":"resolved","body":"This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.","created_at":"2026-07-14T11:53:17.446-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-14T11:53:17.446-04:00","display_at":"2026-07-14T11:53:17.446-04:00","deliver_notifications":false,"tweet_id":null,"id":"k7q5dh2xqqwk","incident_id":"9gh1ndqh54zh","custom_tweet":null,"affected_components":[{"code":"v5q89x9h943x","name":"EU environment (app.eu.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"1mrjjms6fyq4","name":"US1 environment (us1.app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"d0t71wwr3qw6","name":"AU environment (app.au.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"pcb5n3qfbylk","name":"JPN environment (app.jpn.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.","created_at":"2026-07-14T10:14:45.701-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-14T10:14:45.701-04:00","display_at":"2026-07-14T10:14:45.701-04:00","deliver_notifications":false,"tweet_id":null,"id":"n57wmfryk4lb","incident_id":"9gh1ndqh54zh","custom_tweet":null,"affected_components":[{"code":"v5q89x9h943x","name":"EU environment (app.eu.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"1mrjjms6fyq4","name":"US1 environment (us1.app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"d0t71wwr3qw6","name":"AU environment (app.au.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"pcb5n3qfbylk","name":"JPN environment (app.jpn.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.","created_at":"2026-07-14T09:19:36.223-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-14T10:13:31.206-04:00","display_at":"2026-07-14T09:19:36.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"8ml69pw24bjq","incident_id":"9gh1ndqh54zh","custom_tweet":null,"affected_components":[{"code":"v5q89x9h943x","name":"EU environment (app.eu.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"1mrjjms6fyq4","name":"US1 environment (us1.app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"d0t71wwr3qw6","name":"AU environment (app.au.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"pcb5n3qfbylk","name":"JPN environment (app.jpn.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.","created_at":"2026-07-14T08:56:53.301-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-14T10:13:38.234-04:00","display_at":"2026-07-14T08:25:53.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"n7rxl4ky92wf","incident_id":"9gh1ndqh54zh","custom_tweet":null,"affected_components":[{"code":"v5q89x9h943x","name":"EU environment (app.eu.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"9b6z5qjsjy4r","name":"US environment (app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"1mrjjms6fyq4","name":"US1 environment (us1.app.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"d0t71wwr3qw6","name":"AU environment (app.au.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"},{"code":"pcb5n3qfbylk","name":"JPN environment (app.jpn.pendo.io) - Guide Deliverability","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Guide Deliverability","created_at":"2020-01-13T14:22:45.018-05:00","updated_at":"2026-09-14T12:22:30.338-04:00","position":5,"description":null,"showcase":true,"start_date":null,"id":"9b6z5qjsjy4r","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Guide Deliverability","created_at":"2025-08-08T13:44:16.445-04:00","updated_at":"2026-06-15T16:15:11.449-04:00","position":5,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"d0t71wwr3qw6","page_id":"qxvy69hcwh22","group_id":"jytmyhqlt514"},{"status":"operational","name":"Guide Deliverability","created_at":"2025-08-08T13:48:41.696-04:00","updated_at":"2026-02-04T23:45:51.935-05:00","position":5,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"v5q89x9h943x","page_id":"qxvy69hcwh22","group_id":"tkvbt34knqv3"},{"status":"operational","name":"Guide Deliverability","created_at":"2025-08-08T13:52:49.429-04:00","updated_at":"2026-02-04T23:45:51.954-05:00","position":5,"description":null,"showcase":true,"start_date":"2025-08-08T00:00:00.000-04:00","id":"pcb5n3qfbylk","page_id":"qxvy69hcwh22","group_id":"mgl3pvkdxhyq"},{"status":"operational","name":"Guide Deliverability","created_at":"2025-08-08T13:56:51.207-04:00","updated_at":"2026-05-19T13:33:01.111-04:00","position":5,"description":null,"showcase":true,"start_date":"2025-08-01T00:00:00.000-04:00","id":"1mrjjms6fyq4","page_id":"qxvy69hcwh22","group_id":"p9q19ttz01vx"}]},{"name":"Event processing delays","status":"resolved","created_at":"2026-07-10T03:30:07.000-04:00","updated_at":"2026-07-10T08:35:09.783-04:00","monitoring_at":"2026-07-10T06:45:07.000-04:00","resolved_at":"2026-07-10T08:35:09.764-04:00","impact":"minor","shortlink":"https://stspg.io/gsgzvj6yv15z","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-10T06:45:07.000-04:00","reminder_intervals":null,"id":"kynhk5w5lnzv","page_id":"qxvy69hcwh22","incident_updates":[{"status":"resolved","body":"All event processing delays have been caught up. This incident is resolved.","created_at":"2026-07-10T08:35:09.764-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-10T08:35:09.764-04:00","display_at":"2026-07-10T08:35:09.764-04:00","deliver_notifications":true,"tweet_id":null,"id":"7ywz036kl1b8","incident_id":"kynhk5w5lnzv","custom_tweet":null,"affected_components":[{"code":"mylpyxwl4wmd","name":"US environment (app.pendo.io) - Guide Targeting","old_status":"operational","new_status":"operational"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"operational","new_status":"operational"},{"code":"b81yvj1blp6y","name":"US environment (app.pendo.io) - Session Replay","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-07-10T07:13:10.349-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-10T07:13:10.349-04:00","display_at":"2026-07-10T07:13:10.349-04:00","deliver_notifications":false,"tweet_id":null,"id":"g5gl8wfzygww","incident_id":"kynhk5w5lnzv","custom_tweet":null,"affected_components":[{"code":"mylpyxwl4wmd","name":"US environment (app.pendo.io) - Guide Targeting","old_status":"degraded_performance","new_status":"operational"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"degraded_performance","new_status":"operational"},{"code":"b81yvj1blp6y","name":"US environment (app.pendo.io) - Session Replay","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.","created_at":"2026-07-10T07:08:09.299-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-10T07:09:27.304-04:00","display_at":"2026-07-10T07:08:09.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"scp4q6ptkwsp","incident_id":"kynhk5w5lnzv","custom_tweet":null,"affected_components":[{"code":"mylpyxwl4wmd","name":"US environment (app.pendo.io) - Guide Targeting","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"b81yvj1blp6y","name":"US environment (app.pendo.io) - Session Replay","old_status":"operational","new_status":"degraded_performance"}]},{"status":"monitoring","body":"This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.","created_at":"2026-07-10T06:58:07.431-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-10T07:04:57.376-04:00","display_at":"2026-07-10T06:45:07.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"c1t48cqzrr75","incident_id":"kynhk5w5lnzv","custom_tweet":null,"affected_components":[{"code":"mylpyxwl4wmd","name":"US environment (app.pendo.io) - Guide Targeting","old_status":"operational","new_status":"degraded_performance"},{"code":"jz1tv4xm9pry","name":"US environment (app.pendo.io) - Analytics - Data Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Guide Targeting","created_at":"2020-01-13T14:23:12.278-05:00","updated_at":"2026-09-21T17:16:37.943-04:00","position":7,"description":null,"showcase":true,"start_date":null,"id":"mylpyxwl4wmd","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Analytics - Data Processing","created_at":"2020-01-13T14:24:44.296-05:00","updated_at":"2026-09-14T16:05:04.107-04:00","position":11,"description":null,"showcase":true,"start_date":null,"id":"jz1tv4xm9pry","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"},{"status":"operational","name":"Session Replay","created_at":"2026-06-15T16:00:29.674-04:00","updated_at":"2026-09-15T11:40:50.493-04:00","position":19,"description":null,"showcase":true,"start_date":"2026-01-01T00:00:00.000-05:00","id":"b81yvj1blp6y","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"}]},{"name":"Data Sync Destination Failures","status":"resolved","created_at":"2026-07-02T11:47:10.000-04:00","updated_at":"2026-07-03T09:08:31.114-04:00","monitoring_at":"2026-07-02T17:40:40.527-04:00","resolved_at":"2026-07-03T09:08:31.100-04:00","impact":"major","shortlink":"https://stspg.io/dbdgmmpr3n1q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-02T11:47:10.000-04:00","reminder_intervals":null,"id":"mnpgkgcfn2pc","page_id":"qxvy69hcwh22","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-03T09:08:31.100-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-03T09:08:31.100-04:00","display_at":"2026-07-03T09:08:31.100-04:00","deliver_notifications":true,"tweet_id":null,"id":"lk9xy9gszvs0","incident_id":"mnpgkgcfn2pc","custom_tweet":null,"affected_components":[{"code":"b5p0540gkj13","name":"US environment (app.pendo.io) - Other","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We have restored connectivity across all affected Data Sync destinations. No further action is required from you.\n\nRecurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery.\n\nWe will post another update once the backfill is complete.","created_at":"2026-07-02T17:40:40.527-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T17:40:40.527-04:00","display_at":"2026-07-02T17:40:40.527-04:00","deliver_notifications":true,"tweet_id":null,"id":"tlvzvyng6dmb","incident_id":"mnpgkgcfn2pc","custom_tweet":null,"affected_components":[{"code":"b5p0540gkj13","name":"US environment (app.pendo.io) - Other","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo. \n\nOur engineering team is actively working to restore connectivity across affected destinations. \n\nIf you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.","created_at":"2026-07-02T11:47:10.502-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T12:08:13.791-04:00","display_at":"2026-07-02T11:47:10.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"8b6qlmp5x148","incident_id":"mnpgkgcfn2pc","custom_tweet":null,"affected_components":[{"code":"b5p0540gkj13","name":"US environment (app.pendo.io) - Other","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Other","created_at":"2024-03-07T15:57:38.438-05:00","updated_at":"2026-09-15T11:40:45.604-04:00","position":23,"description":null,"showcase":true,"start_date":"2024-03-07T00:00:00.000-05:00","id":"b5p0540gkj13","page_id":"qxvy69hcwh22","group_id":"1tdcsdqpb8h1"}]},{"name":"Guide Targeting and Conversational AI Guide Editor Disruption","status":"resolved","created_at":"2026-06-04T13:00:20.000-04:00","updated_at":"2026-06-15T15:56:53.502-04:00","monitoring_at":null,"resolved_at":"2026-06-04T13:00:20.000-04:00","impact":"none","shortlink":"https://stspg.io/lskck18v3vhq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-04T13:00:20.000-04:00","reminder_intervals":null,"id":"bz2zssf5ym69","page_id":"qxvy69hcwh22","incident_updates":[{"status":"resolved","body":"Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment):\n\nGuide Targeting Disruption: Guides that used negated, nested segment rules (\"Segment is not equal to...\") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window.\n\nConversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor (\"Edit in Pendo\") was inaccessible.","created_at":"2026-06-15T15:56:20.518-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T15:56:53.440-04:00","display_at":"2026-06-04T13:00:20.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"q03bzsjmj4x8","incident_id":"bz2zssf5ym69","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}